Refund policy

We truly appreciate you choosing PELLI and hope you love your new shoes—both in style and fit. But we know that ordering footwear online can be a bit unpredictable. If they don’t work out, here’s how to make your return smooth and friendly:

1. When & How to Return

  • Window: Ship your return within 3 days of delivery (we’ll use the carrier’s tracking date).

  • Initiate Online: Log into your account at https://account.pellishoes.com/orders, find your order, and click “Return.” You’ll be able to print your return invoice and shipping label right from the site.

  • Please note: We don’t offer size exchanges. Simply return your item and reorder your desired size.

2. Keep ‘Em Like New

  • Shoes must be unworn and in perfect condition, with all tags and the original box included.

  • Pro Tip: Try them on over carpet or a soft surface—that way, you can still return them if they don’t feel right.

3. Return Shipping

  • To keep our prices fair, customers cover the return-shipping cost.

  • Once you’ve printed your label, simply package your shoes securely and hand them off to your chosen carrier.

4. Mail-To Address

PELLI Returns  
6 Aspen Ct  
Pomona, NY 10970  
USA

5. Refunds & Exchanges

  • As soon as we receive and inspect your return, we’ll process your refund.
    For regular-priced items, a full refund will be issued to your original payment method.

  • SALE Items are completely non-refundable.

  • Expect your refund back to your original payment method within 5–7 business days.

Thank you for your understanding! If you have any questions or need size guidance next time, just reach out to info@pellishoes.com. We’re here to keep your shoe game strong—and stress‑free!